Terms & Conditions of Sales

I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT

1. RECOGNITION BY THE GENERAL COMMISSION FOR TOURISM
The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.

2. TERMS OF CONCLUSION OF THIS CONTRACT
The customer provides his bank details for the purpose of guaranteeing and paying the deposit for the reservation by credit card, indicating directly, in the area provided for this purpose, the card number, the validity date and the visual cryptogram.

The payment is debited before the entry into possession in two phases.

Phase 1: A 25% deposit is charged at the time of booking via the credit card on file, except in cases of late bookings where the full payment is charged at the time of booking.
Phase 2: the balance of 75% is due 7 days before entry into possession by transfer, with the exception of late reservations, to the account IBAN BE60 6529 4323 6570 - BIC BBRUBEBB.

If the lessor does not receive the deposit or the balance within the time limit, he may cancel the rental by registered letter or email within 3 days following the date scheduled for payment of the deposit or the balance.

In the event of cancellation or no-show by the customer, the lessor will charge the customer's credit card in accordance with the cancellation conditions (see point 7).

The price of the stay does not include the rental deposit (see point 5) and other possible supplements.

The lessor has chosen stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.
There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, data entry error, etc.
In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand, to confirm their reservation and their payment method.

3. USE OF RENTED PROPERTY
The tenant uses the rented property in accordance with its intended purpose and as a good father. He is required to respect the maximum capacity provided. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, the rental amount remaining definitively acquired by the lessor.

4. ANIMALS
When admitted, domestic animals accompanying the tenant must be clearly indicated on the front of this contract.

5. CAUTION
The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.
This deposit is refunded to the tenant on the day of departure or at the latest within 10 working days following the date of departure, after deduction of all sums.

In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount ultimately to be returned.

6. ""EQUIPMENT AND COMFORT"" INVENTORY
An inventory of the equipment of the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to provide proof of the condition of the rented property and its equipment.
The tenant must return the property in the condition in which he received it. He is liable for any loss or damage. Any discrepancy with the inventory or anomaly must be reported to the lessor or his representative, no later than 10:00 a.m., the day after the day of arrival.

7. CANCELLATION – PREMATURE DEPARTURE
Any cancellation must be notified by registered letter or email. The tenant may propose to the lessor the assignment of his lease, under his full responsibility, to a person designated by him and who agrees to contract under the same conditions. In this case, the deposit is deemed to have been paid by the assignee. The tenant may also propose to the lessor to substitute a person for the enjoyment of the accommodation, while remaining the holder of the contract, including during the term of the contract. This implies that he remains personally liable for all his initial obligations. The express agreement of the lessor is required and only concerns the person(s) designated.

If the cancellation occurs more than 15 days before the start of the stay, the deposit will be refunded in full. In other cases, the deposit remains acquired by the lessor as compensation.
This compensation is increased to:
- 25% of the price of the stay if the cancellation occurs between 15 and 8 days before the start of the stay.
- 100% of the price of the stay if the cancellation occurs less than 8 days before the start of the stay or if the tenant does not show up.
However, compensation is not due in the event of force majeure.

If the cancellation is the fault of the lessor, the latter may offer the tenant accommodation of the same or higher quality at the price of the reservation.
In the absence of such a proposal or in the event of refusal by the tenant, the lessor must reimburse the tenant for the deposit paid as well as the balance of the price of the stay if this has already been paid.

If the tenant does not show up within 24 hours of the arrival date stated in the contract:
- the contract becomes null and void automatically,
- the deposit remains acquired by the lessor who reserves the right to claim the balance from the tenant,
- the lessor can dispose of his property.

The early departure of the tenant, whatever the reason, does not result in any reimbursement - even partial - of the price of the stay.

8. LATE PAYMENT
Any amount owed by the tenant and not paid ten days after its due date will automatically and without formal notice produce, for the benefit of the lessor, interest of 1% per month from its due date, the interest for any month started being due for the entire month.

9. LIABILITY - INSURANCE
The tenant occupies the premises as a good father. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred by his actions and undertakes to report any damage. By renting the accommodation, the tenant is legally required to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.). Where applicable (see special clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. These risks can be covered by the "holiday" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.

10. SOLIDARITY
The obligations of this lease are indivisible and joint and several with respect to the tenant, his heirs or his beneficiaries, in whatever capacity.

11. RESPECT FOR NEIGHBOURHOOD AND THE ENVIRONMENT
The tenant agrees to behave in a manner that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.

12. DISPUTES
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Gîtes de Wallonie which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located are competent.


II. GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC

1. PURPOSE
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

2. OFFERS
All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The booking is deemed to have been accepted by the customer at the end of the booking process.

5. RESERVATION PROCESS
Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice of services to be booked has been made, the booking procedure includes the following steps up to validation: entering the bank card in the event of a request for a guarantee or prepayment, consulting and accepting the general conditions of sale relating to the service(s) and, finally, validation of the booking by the customer.

6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made and the address of the establishment to which the customer can submit their complaints.

7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- of a transport,
- car rental,
- catering and services related to leisure activities.

8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.